Return & Refund Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

1) Eligibility Window

  • 7 days from the date of delivery to raise a return/exchange request at infoanirvya@gmail.com with order number and photos.

  • Item must be unused, in original condition, with tags/box included.

2) Non-Returnable Items

  • Used/worn items, custom-sized bracelets, items damaged due to misuse.

  • Clearance/“Final Sale” items (if labelled).

  • Energized/ritual products once used.

3) Damaged/Incorrect Items

If you received a damaged or wrong item, email us within 48 hours of delivery with unboxing photos/video. We’ll arrange a replacement or full refund.

4) Return Method & Costs

  • We’ll book a reverse pickup where available. If your pincode is non-serviceable, please ship to our warehouse ([RETURN ADDRESS]); reasonable courier charges may be reimbursed against receipts.

5) Refunds

  • After quality check, refunds are issued to the original payment method within 5–10 working days. COD refunds are processed to a bank/UPI provided by you.

  • Shipping/COD fees are non-refundable unless the return is due to our error.

6) Exchanges

One-time size/style exchange is possible within the eligibility window, subject to stock availability.

7) Cancellations

Orders can be cancelled before dispatch. Once shipped, please follow the return process.

8) Contact

For any return/refund queries: infoanirvya@gmail.com